Grievance Redressal & Support

TechMights Pay is committed to prompt resolution of merchant queries, payment issues, and security concerns.

Level 1: General Merchant Support

For technical integration, webhook configuration, and API assistance:

Email: support@techmights.com
Response Time: Within 24 business hours
Level 2: Nodal Grievance Officer

In accordance with Information Technology rules and regulatory compliance guidelines:

Nodal Officer: Karthik Reddy
Email: grievance@techmights.com
Address: TechMights Technologies, Indiranagar, Bengaluru, Karnataka - 560038
Resolution Escalation SLA: 3 business days

Regulatory & Operational Notice:

TechMights Pay operates as a specialized payment technology platform and Technical Service Provider (TSP) integrating with authorized banking and acquiring partners. TechMights Pay does not pool, hold, or escrow merchant funds. Merchant settlements are routed directly by the acquiring bank partner pursuant to merchant KYC approval and underwriting agreements.